We will always greet you personally using your first and last name. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last section of your postcode. All emails will include our official website www.thechangeaccount.com with details on how to contact us via email or by phone.
Change Account Limited will NEVER ask you to send your User ID, Online Password, Online PIN, Card PIN or Mobile PIN via email. Change Account Limited will NEVER ask for your FULL User ID, Online Password, Online PIN, Card PIN or Mobile PIN when identifying you via the phone. Please ensure your details, particularly your email address are always up to date on Your Change Account.