We use advanced technologies to make sure your finances are secure when you use Your Change Account online and via your mobile app. These include:
- Fraud detection systems
- Dedicated Fraud team, monitoring out of character transactions
- Automatic log-off
- Secure log-on
- Simple extra checks when you set up a new payment
- All forms and online account pages, i.e. those pages that show your information, use at least a 128-bit encryption. Encryption makes your information unreadable to anyone who might intercept it.
- We use a “Secure Socket Layer” to manage the security of messages transmitted across the Internet and to connect your computer to our secure server. You can tell that SSL is in use if the URL in the search bar starts with https:// or / and a lock icon is displayed on your browser. If you have problems getting to secure mode, install one of the latest browsers and try the site again.
We guarantee to refund your money in the unlikely event you experience fraud with our online service, as long as you’ve been careful, for example, by taking reasonable steps to keep your security information safe.