New Customer Guide

Sign up, activate, & log in

We have created a New Customer Guide to help you every step of the way from opening a Change Account.

Creating Your Change Account

Here is a more detailed description of what’s involved.

• 1. Opening a Change Account

  It is very easy to open a Change Account. Sign Up here and follow these simple steps:

  • Step 1: You’ll need to submit your personal details
  • Step 2: On successfully submitting these details, you’ll receive an email asking you to confirm your email address by clicking the link.
  • Step 3: You’ll then be presented with Your Change Account details on screen and via email: Sort Code, Account Number and User ID.
  • Step 4: You can then have money paid onto Your Change Account, using your Sort Code and Account Number.

  Please remember your User ID and do not reveal it to anyone. If you forget your User ID at a later stage, simply click on Forgotten Your User ID? where you login to Your Change Account and a reminder will be sent to your registered email address.

  Important: If you change your email address for any reason please make sure that you edit this on Your Change Account by clicking on My Details when you are logged in.

• 2. Switching From Your Existing Bank Account

  If you would like The Change Account to transfer your finances from your old account to your new account, you must first complete a ‘Change Account Paper Based Switch Agreement’ Form which you can download here. We will arrange for the transfer of your Direct Debits and/or Standing Orders*, transfer of funds and closure of your old account as requested on the form.

  What do I need to do?
  Post the completed form to:- The Change Account, 48-54 Moorgate, London, EC2R 6EJ.

  Important: We advise you NOT to close your existing bank account until you receive a notification when you login to Your Change Account, online or via your mobile app, saying that your Direct Debits have been switched to Your Change Account. This notification will ask you to choose whether you want to pay for your Direct Debits from Your Card account or a Wallet.

  *Please note your Standing Orders will be made as a scheduled Faster Payment.

  3. Creating Your Login Details

  After completing Step 1 and 2, you’ll need to Create Your Login Details in order to finish registering for a Change Account. You’ll need to visit:

  www.thechangeaccount.com/activate

  and fill in your personal details (as before) as well as your:

  • Sort code
  • Account number
  • Card Number
  • Card CVV

  
  

  You’ll then be asked to create an Online Password. Passwords must be a minimum of 8 characters and contain at least an uppercase letter, a lowercase letter and at least a single number. You’ll also need to create an Online PIN which is 4 characters long and must contain numbers, in no ascending or descending order, for example 1234 or 7654 or the same number three or four times in a row.

  You’ll be asked for 3 random digits of your Online Password and Online PIN every time you login to Your Change Account online. Once you have successfully completed these you can start managing Your Change Account online.

  Important – Please try and remember your Online Password and Online PIN and do not reveal them to anyone.
  If you need to write them down or record them in some way, make sure you always keep them safe and separate from your Card, Your Change Account and any electronic device. If you forget them you can get reminders,
  see: Forgotten Your Account Details

   

  4. Activating Your Card and Retrieving Your Card PIN

  You should receive Your Change Account Prepaid Debit Mastercard® in the post within 7-10 working days. As soon as you receive your Card please sign the back of it and call +44(0) 1244779612* to Activate Your Card and Retrieve Your Card PIN.

  
  

  Call +44 (0)1244779612

  (calls to this number are charged at your standard network rate, lines are open 24 hours a day, 7 days a week)
  

  You’ll be asked to submit your:

  
  

  • Date of birth
  • 16 digit Card Number
  • CVV – the 3 digit code from the back of your card

  
  

  You’ll then be given your 4 digit Card PIN and will be able to use your Card for:

  
  

  • Purchases
  • ATM Withdrawals
  • Viewing Your Change Account balance at ATMs

  Important: Please try and remember your Card PIN and do not reveal it to anyone. If you need to write it down or record it in some way, make sure you always keep it safe and separate from your Card, Your Change Account and any electronic device. If you forget your Card PIN you can get a reminder by calling the same number as above.

  * This is an automated line open 24 hours a day, 7 days a week. Calls cost 10p per minute from a landline. Calls from mobiles may be higher.

   

• 5. Registering Your Mobile Device

  In order to use Your Change Account via our mobile app you’ll need to register your mobile device first. To do this, you’ll be asked to enter the same details as you do when you login to Your Change Account online:

  • Your User ID
  • Any 3 digits of your Online PIN and
  • Any 3 digits of your Password

  Once registered you’ll need to create a Mobile PIN which must be 6 characters long and contain only numbers.

  This Mobile PIN will be unique to your mobile device, if you want to use a second mobile device then a second Mobile PIN and registration process will be required. If you forget your Mobile PIN you can get a reminder
  see: Forgotten Your Account Details

  
  

  
  

• 6. Logging on to Your Change Account

  Logging in to Your Change Account is as easy as 1,2,3! You only need to enter your:

  • Your User ID
  • Any 3 digits of your Online PIN and
  • Any 3 digits of your Password

  We know it can be a pain having to remember these different numbers but don’t forget – they are there to keep your finances safe and secure.

  Mobile App. Logging in to your mobile app is even easier. You only need to enter your 6 digit Mobile PIN which you created when you registered your mobile device.