What does it cost?

For every feature on Your Change Account there is always a cost to us which is why, unfortunately, there are costs associated with The Change Account. You only pay for the features you use; your finances will never have to subsidise other customers.

Many of us are familiar with the cost of a bounced (returned) Direct Debit and paying over-limit fees on overdrafts.
Most basic bank account and current account providers charge for this.

With The Change Account you’ll never pay any penalty charges.

Costs table

Our Cost Table below outlines all of the costs associated with Your Change Account. Over time, we intend to reduce these costs to as little as possible.

Have a question relating to the costs of Your Change Account? See FAQs or Contact Us

COST SUMMARY CARD HOLDER COSTS TIMINGS
Set Costs
Online or Call Centre registration FREE
Card Cost FREE
Card Cost for Joint Change Accounts FREE
Monthly Cost (per Change Account not per card)
Maintaining the Account
£4.25 You will be charged this fee at the beginning of the following month upon agreeing to the terms and conditions
UK Withdrawals
Cash Withdrawal in pounds in the UK £1
Retailers who provide cashback at POS FREE 
Bureaux de Change £5 or 1.5% of the transaction value (whichever is greater) When transaction occurs this cost will be taken out immediately
PAYING IN FEES 
Receiving Money from the UK FREE 
Regular Payments In (i.e. Salary and Benefits) FREE
PAYMENTS AND TRANSFERS
Transferring within Your Change Account FREE
Sending Money in the UK £0.50 (per payment) When transaction occurs this cost will be taken out immediately
Standing order from Wallet £0.50 (per payment) When transaction occurs this cost will be taken out immediately
Debit card payment in pounds in the UK FREE
ATM Declined Transaction FREE 
DIRECT DEBITS 
Direct Debit £0.50 (per payment) When Direct Debit has been paid this cost will be taken out immediately
Refusing Payment due to lack of funds FREE
VIEWING BALANCE
Online and Mobile App Balance FREE
ATM Balance FREE
ATM Balance Abroad FREE
INFORMATION AND ALERTS 
Payment Alerts Online and via Mobile App FREE 
Payment Alerts by email FREE
Payment Alerts by SMS £0.05 When you receive the SMS this cost will be taken out immediately
SERVICE COSTS 
Administration Cost FREE
ABROAD – INTERNATIONAL
Debit card payment in a foreign currency 2.75% [1] This depends on the retailers standards
Cash Withdrawal in foreign currency outside the UK £1 plus 2.75% FX currency fee [2] When transaction occurs this cost will be taken out immediately
ATM Declined Transaction FREE 
SECURITY 
Replacement Card £4.95
Replacement Card (When damaged and You are not responsible) FREE
ACCOUNT CLOSURE 
Cancellation FREE
CUSTOMER SERVICES 
Customer Services Call +44(0) 1753 778613. This line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate, calls from mobiles may be higher.
Lost/Stolen Card Call +44(0) 1753 778613. This line is open 24 hours a day, 7 days a week. Calls are charged at your standard network rate, calls from mobiles may be higher.
Activate Card and PIN Retrieval Line Call +44(0) 1244 779612. This is an automated line open 24/7. Calls are charged at your standard network rate, calls from mobiles may be higher.
  1. Merchant transactions and ATM withdrawals in a currency other than the currency of the Card will be exchanged to the currency on the Card at an exchange rate determined by Mastercard on the day the transaction is processed, increased by 2.75%”.
  2. Some ATM operators may charge an additional ATM withdrawal fee or set their own withdrawal limits.

Account usage limits

Our Usage Table below shows all of the limits associated with Your Change Account. Have a question relating to Usage Limits of Your Change Account? See FAQs or Contact Us.

Value of maximum balance
Maximum Balance on Account £7,500
Value of faster payments & scheduled payments
Per Day £5,000
Per Month £10,000
Per Year £15,480
Value of paying in limits
Per Day £5,000
Per Month £10,000
Per Year £60,000
Number of paying in transactions
Per Day 10
Per Month 30
Per Year 360
Value of card purchases
Per Day £5,000
Per Month £7,000
Per Year £84,000
Number of card puchases
Per Day 20
Value of ATM withdrawals
Per Day £500
Per Month £7,000
Per Year £80,000
Number of ATM withdrawals
Per Day 3